Privacy Policy
Last updated: 9 July 2026
This Privacy Policy explains how TrueGrade Shop ("we", "us") collects, uses and protects your personal information when you visit our website or place an order. We are committed to handling your data responsibly and in line with UK data protection law (UK GDPR and the Data Protection Act 2018).
Information we collect
- Order and contact details you provide — name, email address, delivery address and phone number.
- Payment information — processed securely by our payment providers; we do not store full card details.
- Usage data — basic analytics such as pages visited, collected via cookies to help us improve the site.
How we use your information
- To process and deliver your orders and provide customer support.
- To send order updates and, where you've opted in, occasional marketing emails.
- To improve our website, products and service.
- To prevent fraud and meet our legal obligations.
Sharing your information
We only share your data with trusted third parties who help us run the store — such as payment processors, delivery couriers and fulfilment partners — and only to the extent needed to fulfil your order. We never sell your personal information.
Cookies
Our site uses cookies to keep the site working, remember your preferences and understand how it's used. You can control or disable cookies through your browser settings.
Your rights
You have the right to access, correct or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, email support@truegradelabs.com.
Data retention & security
We keep personal data only as long as necessary for the purposes above or as required by law, and we use appropriate measures to protect it against unauthorised access.